Delivering Remote Employment Opportunities in Australia
Privacy Policy
This Privacy Policy explains how we collect and handle personal information. It tells you how to contact us if you have any questions about how we handle your personal information.
RESQ Plus Pty Ltd (RESQ+), ABN: 18 626 701 728 take our privacy obligations seriously. We will handle personal information in accordance with all relevant laws including the Australian Privacy Principles under the Privacy Act 1988.
RESQ+ respects the rights of its users and, except for the following list, does not collect personal information through the RESQ+ app. Statistical information is gathered automatically when you use the app. Information is provided voluntarily in searching or seeking a RESQ+ match. When registering to our service, as appropriate, you will be asked to enter your name, e-mail address, gender and the place you are living in. You may optionally provide your phone number for use when requesting or approving a trip request. Location information, as necessary to facilitate successful trips between riders and drivers.
Occasionally, we may conduct surveys to better understand our members’ needs to improve our features. We never share any information about a specific Member with any third party without that Member’s express consent.
Use of Data
We use your email information to provide journey matching features. At a Member’s request, we will send out emails or in app notifications notifying the Member of a request to ride share or reply to their ride sharing requests.
We may also send you email notifications of specific changes to the App and/or Facilities.
For general web browsing, certain information is recorded in the website log files, which may include:
- The top level domain name from which you access the internet
- The IP address of the computer from which you access the website
- The date and time each computer accesses the website
- The pages accessed and the documents downloaded by each computer
- The type and version of the browsers being used to access the website
- The addresses of any third party webpages which refer visitors to our website
- Effective as 7 July 2023 RESQ Plus Pty Ltd ABN 18 626 701 728
- Keywords used in search engines and directories to find our website
- Keywords and phrases used to search our website
This information is used for statistical purposes only – including:
- To find out how many people are visiting the website
- To identify what pages are accessed most frequently
- To help us improve the information we are supplying to our users
- To make our site more user friendly
An archive of these website log files, and associated analysis and reports are retained indefinitely by the company to measure patterns of website traffic over the years and facilitate future planning.
Storage of Personal Information
Personal information submitted is kept on a server belonging to and administered by RESQ+. RESQ+ complies with the applicable data protection regulations and the relevant data protection obligations by keeping information secure and not using it for any purpose other than for which it was provided.
Disclosure of Personal Information
If a member joins RESQ+ Transport, with your consent, we may share your personal information with one or the following parties:
- Our staff, contractors and volunteers, on a ‘need-to-know’ basis.
- Our business partners, agents, professional advisors and service providers (including health service providers, translators, interpreters and other third parties we work with or engage, to provide our services).
- Other parties as authorised or required by law.
- Payment system operators and financial institutions.
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.
Security of Your Personal Information
Due to the nature of the internet, we cannot guarantee the security of any information whilst it is being transmitted to us via the internet. However, we take our security responsibilities very seriously and take all reasonable steps (both technical and organisational) to protect your personal details once they have been received by RESQ+. Staff with access to personal information gathered from Effective as 7 July 2023 RESQ Plus Pty Ltd ABN 18 626 701 728
the App are made aware of Data Protection responsibilities. Names of the RESQ+ staff members who have access to this information are available on request.
Your Right of Access to Personal Information
You may inform us of any changes in your personal data and in accordance with our obligations we will update or delete your personal data accordingly.
Privacy Statements on Third Party Websites
Where the RESQ+ website or App provides links to third party websites, these links are provided for information purposes only and RESQ+ is not responsible for the content, copyright or privacy policies of these websites.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and App and not to information collected offline.
Terms & Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our App.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will alert users of these changes by email in-app messages unless the user chooses to opt-out of this communication.
Contact
Should you have any concerns about your privacy or any of the issues covered in this statement, please contact:
Ride: transport@resqld.com.au
Instruct: instructor@resqld.com.au
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